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Legal Information

Last Updated: 13th August 2021

  • Terms of Service
  • Privacy Policy
  • GDPR
  • Imprint
  • Terms of Service
  • 1. General
  • 1.1 Jina (“We”, “Jina”, “us”) is a neural search company which provides cloud-native neural search solution powered by state-of-the-art AI technology.
  • 1.2 The cloud-native neural search solution powered by state-of-the-art AI technology as provided by Jina website (https://jina.ai) (together with all associated websites linked to such website by Jina, the “Site”) is Service (“Service”).
  • 1.3 The User (“you”, “User”, including individual, legal person and other organization) is who ever registered an account through our website and/or other end user who accesses and utilizes our launched chatbot (if any) on our Site without registration. By using the Site, you must agree to be bound by these Terms of Service. All contractual relationships between Jina and any User using our Service shall be governed by these Terms of Service until the cancellation of the User account. If you do not agree to these Terms, do not use this Site or any of our Service. For the avoidance of doubt, the Privacy Policy (published on the page of [•]) is a part of these Terms of Service.
  • 2. Registration
  • Usually, registration on our website is the precondition to use our Service. The User need to use a current account or to create a new account on Jina website to access to our Service.
  • The User is responsible for the accuracy of the information necessary for registration. The User is obligated to keep credentials secret and protect them against unauthorized use by third parties. In case of misuse or loss of the credentials or in case of an appropriate suspicion, you must report the same to Jina.
  • The User must be of legal age and capable of entering into legal binding agreement to use our Service in your country of residence.
  • 3. Use of Services
  • The User may use the Services after registration.
  • 1.2 The Service is provided by Solvemate website as (“Service”). The trained chatbot, which can be reached publicly by all the other end users through our website (https://www.solvemate.com/) (“Site”), is a part of our Service.
  • 1.3 The User (“you”, “User”) is who ever registered an account through our website and/or other end user who accesses and utilizes our launched chatbot on our Site without registration. When registering as a User, you must agree to be bound by these Terms of Service. All contractual relationships between Solvemate and any User using our Service shall be governed by these Terms of Service until the cancellation of the User account. If you do not agree to these Terms, do not use this Site or any of our Service.
  • 4. Cancellation of account
  • 4.1 As a registered User, you have right to cancel your account by contacting Jina on: [email protected] jina.ai.
  • 4.2 Jina has right to suspend or delete the account if the User violates these Terms of Service.
  • 5. Prohibited use
  • 5.1 As stated in Section 3, any inappropriate or illegal use, manipulation, or change of the Site and Services is prohibited. It is particularly forbidden to use our Site and/or Service to distribute illegal information and use information in such manner that infringes third parties’ right, including use of data subjects’ personal data without consent or valid legal justification.
  • Furthermore, it is forbidden to:
  • • use temporary e-mail addresses or
  • • create multiple accounts for disruptive or abusive purposes;
  • 5.2 Jina reserves the right to delete any infringing data according to this Section or suspend accounts of any Users that are violating any of these Terms of Service.
  • 6. User’s warranty, responsibility
  • 6.1 The User is responsible for the completeness, accuracy, freshness and legality of the data (including Personal Data) provided by him/herself.
  • 7. Limitation of liability
  • 7.1 The User understands and acknowledges that Jina will not be liable for any network-related problems attributable to the operation of the Service and that network configuration changes may affect the system's performance. In no event shall Jina be liable to the User or any third party for any general, special, indirect, incidental or consequential damages (including indirect, special, punitive, or exemplary damages for loss of business, loss of profits, business interruption, or loss of data) arising out of or connected in any way with the software, any Service rendered hereunder, or these Terms of Service, even if Jina has been advised of the possibility of such damages, losses and causes of action (whether in contract, tort including negligence), or otherwise shall not exceed the total fees paid by the User hereunder during the twenty-four (24) months immediately preceding the event giving rise to liability. The User agrees that any cause of action arising out of or related to the Service must commence within one (1) year after the cause of action accrues, or the cause of action is permanently barred. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, all or a portion of the above limitation may not apply to you.
  • 7.2 The Site and the content of the Site are provided strictly on an “as is” and “as available” basis, and Jina makes no representation or warranty that the Site or the content of the Site are complete, suitable for your purpose, or accurate. On behalf of itself and its licensors, Jina hereby expressly disclaims any and all implied, statutory or other warranties with respect to the Site and the content of the Site, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose and noninfringement. The entire risk as to results obtained through use of the Site and/or the content of the Site rests with you. Jina makes no representation or warranty that the availability of the Site will be uninterrupted, or that the Site and/or the content of the Site will be error free or secure.
  • 8. Indemnity
  • 8.1 The User agrees to release, indemnify, defend and hold harmless Jina and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorney's fees and expenses, of third parties relating to or arising out of
  • • your use or misuse of the Services,
  • • your breach of these Terms of Service, or
  • • your infringement upon any intellectual property or other proprietary right of any person or entity.
  • We may, at our own expense, assume the defense and control of any matter otherwise subject to indemnification by the User. Doing so shall not excuse your indemnity obligations in this Terms of Service. The terms of this paragraph will survive any termination or cancellation of the User account.
  • 9. Data Protection
  • For detail on how we handle personal data processed in connection with the use of our Service, please refer to our Privacy Policy published on our website.
  • 10. Intellectual Property Right
  • 10.1 The content published through our Service or website is subject to applicable laws in relation to copyright and Intellectual property rights (“Applicable IP Laws”). Any use not permitted by Applicable IP Laws requires the prior written consent of the provider or their respective owners. This applies in particular to copying, editing, translation, storage, processing and reproduction of contents in databases or other electronic media and systems.
  • 10.2 Contents and rights of third parties are marked as such. The unauthorized reproduction or distribution of individual contents or complete pages is not allowed and punishable. Only the production of copies and downloads for personal, private, and non-commercial use is permitted.
  • 10.3 Except as expressly permitted in these Terms of Service, the information, materials (including, without limitation, HTML, text, audio, video, white papers, press releases, data sheets, product descriptions, software and FAQs and other content) available on or from the Site (collectively, "Jina Content") are the copyrighted works of Jina and its licensors, and Jina and its licensors expressly retain all right, title and interest in and to the Jina Content, including and without limitation, all intellectual property rights therein and thereto. Except as expressly permitted in these Terms of Service, any use of the Jina Content shall not violate any Applicable IP Laws.
  • 10.4 All trademarks, service marks and logos included on the Site ("Marks") are the property of Jina, and you may not use such Marks without the express, prior written consent of Jina.
  • 11. Jurisdiction
  • 11.1 As Jina AI is based in Germany, German law will apply to all disputes and the interpretation of these Terms of Service. The German courts will have non-exclusive jurisdiction over any dispute arising from or related to your use of the Service.
  • 12. Modifications of Terms of Service
  • 12.1 The latest version of Terms of Service will always be published on this page: https://jina.ai/legal
  • 12.2 Jina may revise these Terms of Service from time to time when new features being added to the Service, changes in the applicable laws or where we need to clarify our position.
  • 12.3 Jina would usually contact you via email or via website notice when there are significant changes being made in our Terms of Service.
  • Privacy Policy
  • 1. Information Jina will collect from the User
  • Jina AI GmbH (“we”, “us”, "Jina") is the responsible controller and we collect information through our website (https://jina.ai) (“Site”) and other touchpoints with our Services, including (mobile) applications, widgets, administrator interfaces and/or dashboards (“Apps”) in several places. In order to use our Service, the User (“you”) will register by providing his/her first name, last name, company name, E-mail address, payment details, phone number, authentication token, and information of his/her GitHub account (including user name, password, authentication token of GitHub) (“Personal Data”). While using our Service to train & configure a chatbot, the User will provide knowledge and know-how in specific fields in forms of Solutions, Questions, the relationship between Solutions and Questions (the “Trained Data”). Further, from your end users, who are interactive with our Service through the Apps, we are collecting information about the conversations that took place and we store the respective textual inputs or files uploaded from the end users (the “Usage Data”). Personal Data, Trained Data and Usage Data is also referred to as “Information” herein.
  • 2. Use of the Information
  • 2.1 Jina will process the Information provide the Services. The statutory basis thus is point (b) of Article 6 (1) in the GDPR. Jina may collect, process and use Information for the purpose of identifying, delimiting and removing malfunctions and errors in Services. An additional statutory basis for this is point (f) of Article 6 (1) in the GDPR, where we consider our mutual interest in due provision of the Services and the very limited scope and non-sensitive nature of Personal Data and Trained Data relevant therefore.
  • Jina will transfer Information to third parties if it is required for statutory or legal reasons. Thus, in accordance with prevailing legal provisions, we may provide information to criminal prosecution authorities and courts for prosecution purposes. The statutory basis thus is point (c) of Article 6 (1) in the GDPR. Otherwise, Jina will transfer Information to our third party suppliers, in order to provide our services only and only as permitted in accordance with applicable data protection laws and regulations.
  • Apart from this, Jina will not pass on your Personal Data without your explicit prior consent. For example, Jina may share personal data with third parties for marketing purposes with prior consent and only to partners who provide us with certain specific services or work with us on a project. These partners work as separate entities and are independently responsible for compliance with applicable laws concerning data protection. For more information about their practices, see the partners' respective privacy statements.
  • 2.2 Trained Data and Usage Data will be used to administer our Service and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, (a) to improve our Service to ensure that content is presented in the most effective manner for you and for your computer; (b) to allow you to participate in interactive features of our Service, when you choose to do so; The statutory basis thus is point (b) of Article 6 (1) in the GDPR.
  • 2.3 We may process your Personal Data for marketing purposes. The statutory basis is point (f) of Article 6 (1) in the GDPR, where we consider our interest in marketing and the very limited scope and non-sensitive nature of your Personal Data provided to us. You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use Personal Data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us as set out at the end of this Privacy Policy.
  • 3. Cookies
  • 3.1 Jina uses cookies to distinguish you from other users of our Service. This helps us to provide you with a good experience when you browse our Service and also allows us to improve the Service. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes.
  • 3.2 We use cookies to save your login information for future logins to our Site. We also utilize session cookies to enable certain features of the Service, to better understand how you interact with our Service and to monitor aggregate usage by users and web traffic routing on our website. Session cookies are deleted from your computer when you log off from the Service and then close your browser.
  • You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the Service.
  • 4. Login with GitHub account
  • 4.1 You may create a new account on Jina website and login Jina website by using the information of your GitHub account. For such purpose, Jina is entitled to collect, store, and process the information of your GitHub account (including user name, password, authentication token of GitHub) after obtaining your prior consent.
  • 5. Use of log files
  • 5.1 Jina uses log files. This information may -amongst others- include browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track User’s movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files is linked to other personally identifiable information, i.e. your Personal Data.
  • At Jina we collect aggregate traffic statistics, internet protocol addresses, browser types, and internet service providers (ISP) using log files. Traffic statistics include, but are not limited to: referring/exit pages, date/time stamp, clicking patterns and click through rates. These data are used to streamline the User’s experience, improve the products and services provided to users on the Jina Website. None of this information, however, is linked to an identifiable individual, and as previously mentioned, is only used in the aggregate.
  • 6. Web analysis with Google Analytics
  • 6.1 This Site uses Google Analytics, a web analysis service of Google Inc. (Google). Google Analytics uses cookies, i.e. text files stored on your computer to enable analysis of website usage by you. Information generated by the cookie about your use of this website is usually transmitted to a Google server in the United States and stored there. In case of activated IP anonymization on this website, however, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf this website's owner, Google will use this information to evaluate your use of the website, compile reports about website activities, and provide the website's operator with further services related to website and Internet usage. The IP address sent from your browser as part of Google Analytics is not merged with other data by Google. You can prevent storage of cookies by appropriately setting your browser software; in this case, however, please note that you might not be able to fully use all functions offered by this website.
  • 7. Cookies
  • 7.1 The data that Jina collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that the Information is treated securely and in accordance with this Privacy Policy and that any transfer to suppliers and processing is carried in accordance with applicable data protection laws and regulations.
  • 7.2 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
  • 7.3 We hereby explicitly notifies you that data protection and data privacy during data transfer via open networks such as the Internet cannot be completely guaranteed under the current state of technology. You understand and acknowledge that the provider can view, in technical terms, the pages stored on the web server and, perhaps, other data stored on such server at any time.
  • 8. Access to the Information
  • 8.1 After the cancellation of the account, you have right to require us to delete your Personal Data according to the regulation. You will not have access to your Trained Data or the Usage Data and the Trained Data or Usage Data will still be preserved by Jina internally only for the purposes stated previously in the section 2.
  • 9. Modifications of our policy
  • 9.1 Any changes Jina may make to our Privacy Policy in the future will be posted on this page (https://jina.ai/legal) and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.
  • 10. Contact
  • 10.1 Under the General Data Protection Regulation (“GDPR”), you have a right to request access to your Personal Data. You also have the right to rectify, port and delete your data or the right to object to and restrict certain processing of your data. All requests need to be made to below contact. You can revoke at any time any consent you have given us. Further, you have a right of complaint with a data protection authority.
  • 10.2 Any further questions concerning the Data Privacy Provisions are welcomed and should be addressed to: [email protected]
  • GDPR
  • The European General Data Protection Regulation (GDPR) is the most comprehensive EU data privacy law in decades, going into effect on May 25, 2018. Besides strengthening and standardizing user data privacy across the EU nations, it will require new or additional obligations on all organizations that handle EU citizens’ personal data, regardless of where the organizations themselves are located.
  • Jina is fully committed to complying with the (GDPR).
  • When your customers interact with Jina on your digital properties, they expect their data to remain secure, and not to be shared with non-desired third parties. We only collect and store information that is necessary to offer our service, and we do this with the consent of our customers. Adding to this, our approach towards privacy, security, and data protection aligns with the goals of GDPR.
  • Along with a highly secure and robust system architecture, we have in place a variety of security measures that prevent unauthorized access and processing of personal data. To know more about our technical and organizational security measures as a paying client, please check out Terms of Service for our Security Policy.
  • If you have any further questions, please don't hesitate to reach out to [email protected]
  • Imprint
  • Commercial
  • Jina AI GmbH
  • Karl-Liebknecht Str. 5
  • 10178 Berlin, Germany
  • Address
  • Register: Amtsgericht Berlin Register Number: HRB 218021
  • CAT Identification Number: DE331656714
  • Managing Director: Jiao Liu
  • Authorizing Signatory: Jiao Liu
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